The Role: We are recruiting a Junior Server Engineer for a permanent contract in Pretoria.
The engineer must have a strong IT Operations background working with enterprise architectures covering a wide range of technology sets.
Skills and Experience: Essential Qualification:
- National Senior Certificate
- MCSE (2012) or greater
- ITIL v3 Foundation or higher
Preferred Qualifications:
- HP ASE or Master ASE or equivalent
- SCCM Microsoft Certified
- SCOM Microsoft Certified
- Bachelor??s Degree in Information Technology
Experience Required:
- 3-4 years?? experience as an IT Infrastructure Support Specialist with extensive experience in Server Hardware installation, configuration, troubleshooting and remediation.
- 3-4 years?? experience in Windows Operating System support with extensive experience in Windows Server (All versions) installation, configuration, deployment, administration and remediation.
- Practical understanding of ITIL Processes, the applying thereof, recommendations for improvements of existing processes and the creation of new processes.
- Proven track record to manage complex, high pressure job environments
Key Accountabilities: Duties/Responsibilities:
- Perform preventative, adaptive and perfective maintenance to ensure the optimal functioning of the Servers Hardware and Windows Operating Systems.
- Familiarize, and ensure compliance to the company and Customer??s policies, processes and procedures.
- Manage and execute all service requests of server hardware and/or systems.
- Manage and resolve all incidents, service requests, change requests and problem remediation.
- Execute all the changes in accordance with the Customer??s change management processes.
- Perform all functions pertaining to ticket lifecycle management.
- Perform all functions pertaining to the management of security of the Server Hardware and Windows Operating Systems (e.g. unauthorized access) etc.
- Ensure that the Server Hardware and Windows Operating Systems layer is fully updated with the approved critical and security updates release monthly to ensure security compliance and service currency.
- Produce the necessary reports (e.g. trend analysis, service performance) for service improvement and management reporting purposes.
- Ensure that the Server Hardware and Windows Operating Systems toolsets, provided by the Customer, meet the service requirements by updating the toolsets and recommending improvements in the toolset configuration to the Customer
- Ensure service performance meets or exceeds business expectations and is delivered in accordance with SLA??s and KPI??s.
- Ensure optimal performance of all Server Hardware and Windows Operating Systems by proactively conducting ongoing performance monitoring and by tuning/adjusting as necessary.
- Create Knowledge Base articles of operational tasks to streamline support and empower first level support to resolve issues on a first call basis.
- Provides support to application developers/programmers by providing technical knowledge and guidance.
- Ensures server security integrity by reviewing and implementing server policies within the system.