The Role: We are searching for a Desktop Engineer to join our team in Cape Town.
Role Objective:
General support of end user computing for hardware, networking, printing, application, OS and boardrooms equipment
Skills and Experience: Required Qualification:
- National Senior Certificate
- A+ & N+
Preferred Qualification:
- MCDST
- MCSE
- Hardware Certifications is advantageous
- ITIL advantageous
- Customer support soft skills
Experience Required:
- 5-7 Years IT Experience in Desktop and End user Support
- Must be experienced in Microsoft environment, practical approach, IT generalist
- Network Support would be advantageous
Key Accountabilities: Duties/Responsibilities:
- General support of end user computing for hardware, networking, printing, application, OS and boardrooms equipment
- Set up and preparation of hardware for distribution to users
- Achieve expected SLA and quality requirements and KPIs to support client contract objectives
- Excellent verbal communication to deliver remote or telephonic support
- Effective time and call management to support contractual objectives
- Effective use of Call Management System and tools to effectively measure delivery of services
- Ensure effective resolution of calls within agreed timelines at expected service quality
- Timeous escalation to ensure resolution within agreed timelines
- Frequent and appropriate communication with users wrt resolution progress of incidents and requests