Senior Software Site Support Engineer
JOB DESCRIPTION

  • Investigating support issues reported on site.
  • Coordinating tests, fault finding and tracking down of cross-subsystem issues.
  • Supporting user requests for data and trend analysis.
  • Fixing minor bugs in the deployed software where possible.
  • Engaging with different subsystems to identify problems, perform system integration tests, support commissioning tests on site.
  • Deploying and maintaining development infrastructure.
  • Deploying software subsystems on production systems and manage/monitor site deployments.
  • Documentation and project management input as required.
  • Training of operators and commissioners on the software subsystems.
  • Lab integration tests of subcontractor deliverables with the software systems; feedback/inputs to subcontractors.
  • Assist in developing and performing integrated tests to test the full software subsystems on lab machines before deploying to Karoo systems.


JOB REQUIREMENTS


Qualification:

  • ND (Comp Sci) with 11+ years; OR
  • Tech/ B.Sc (Comp Sci) with 10+ years; OR
  • Eng / B.Sc Hons (Comp Sci) with 9+ years; OR
  • Eng / [URL Removed] (Comp Sci) with 7+ years; OR
  • PhD / [URL Removed] with 5+ years

Experience:

  • Technical software development, testing or support experience.
  • Testing, deployment, commissioning, release and support of large scale projects.
  • Test-driven development and integration testing techniques, methodologies and frameworks; and supporting systems.
  • Configure, install and troubleshoot operating system software and server hardware.

Desirable additional education, work exp. & personal qualities:

  • Good knowledge of and experience in software testing and quality assurance.
  • Some experience in Python and software development.
  • Extensive experience with operating systems (Linux, Windows) and networking.
  • Good and proven fault finding skills.
  • Good oral and written communication skills.
  • Self-motivated and ability to work independently.
  • Keen interest in engineering and how systems work.
  • Good attention to detail.
  • Wanting to learn more and expand knowledge.
  • Team player and ability to thrive in collaborative environment.

Desired Skills:

  • Communication skills
  • Python and software development
  • Team player

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