Client Details:
Our client is a global Fintech company that believes wealth’s potential is limitless, but legacy technology is a restriction. You will have the opportunity to be part of a global team working to build a new foundation with the purpose to unify and modernise a fragmented industry.
Role Responsibilities:
- Responsible for the overall service delivery and relationship with client/s.
- Promoting a service of excellence by ensuring client expectations on KPI reporting, meeting actions and availability are met.
- Reporting all client issues, problems and feedback to the Head of Service Delivery.
- Oversight and control of defect management.
- Performing gateway management.
- Main escalation point
- Responsible for client governance, by being present at all key forums.
- Responsible for commercial oversight, by understanding milestones.
- Setting realistic expectations with clients
Preferred Qualifications:
- Relevant Degree
Relevant Skills / Experience:
- Experience in a similar role
- Strong understanding of the platform, infrastructure, operational processes and support functions.
- Accessible at all times to ensure timely resolution of queries, quick response to requests, and escalation of priority items.
- Ability to work in a high-pressure environment.
- Experience in the following:
- Operational and senior stakeholder relationship building
- Service management or client relationship background
- Service monitoring and reporting
- Facilitation and negotiation skills
- Excellent verbal and written communication skills
- Solid problem solving skills
- Investment operations experience
- Advantageous – able to understand and talk to technology
PS Even if you feel you don’t have all the skills listed or if this spec isn’t what you are looking for, feel free to send your CV as we probably have other opportunities that could interest you. For a more comprehensive and updated list of opportunities that we have on offer, do visit our website – [URL Removed]
Desired Skills:
- IT Service Delivery Manager
- Service Delivery
- Financial Services