Be part of an ever developing IT Field today
Job & Company description
Being an IT source specialist within the IT sector my clients are always on the lookout for exceptionally talented Helpdesk Agents
Job skills & Description
Responsibilities
- Deliver customer service through adherence to quality service standards
- Deliver sales targets and grow portfolio under guidance and supervision, by performing end-to-end process of deal origination to deal conclusion through effective engagement and understanding of customer’s business and needs
- Complete all required administrative services through continuous reporting and updating of documents related to relevant stakeholders
- Develop, encourage and nurture collaborative relationships across area of specialisation
- Contribute to teamwork and inclusivity within own team
- Identify opportunities to expand customer base with potentially profitable customers
- Ensure development and continuous value add improvement to operational processes
- Manages risks in own area of responsibility
- Build and maintain stakeholder relationships
- Achieve expected financial targets and uphold associated service levels
Minimum Qualification
Relevant Diploma or Degree
Experience – 1 to 3 years relevant experience in support role
Additional Knowledge – Good understanding of the respective product and ability to structure deals within that environment (e.g Procurement and or Finance)
- Strong communication skills (bot verbally and written)
- Knowledge of deal origination
- Analytical skills with attention to detail
- Good Interpretation skills
- Good Interpretation skills
- Patience
- Empathy
- Active Listening
- Sense of Urgency
- Good interpersonal skills
- Well organised
- Creative and flexible
to be considered please apply directly , if you do not hear from us after 2 weeks please consider your application unsuccessful
Desired Skills:
- helpdesk
- communcation skills
- well organised