- 1 x Mandarin 2nd Line IT Support Engineer
- 1 x Italian 2nd Line IT Support Engineer
- 2 x German 2nd Line IT Support Engineer
The Role
We are looking for 2nd line IT Support engineers with a minimum of 3-5 years desktop support experience. Some server and network support experience (advantage). Good communication skills and fluent in Mandarin Chinese, Italian or German verbally and [URL Removed]
Key Accountabilities
- Assisting in 1st/2nd line technical support.
- Call Management
- Working to SLAs
- Direct User communication verbally and written for assistance in Software distribution, 1st and 2nd line Desktop Support.
- Building strong relationships with customers.
- The ability to take ownership of customer problems.
- A proactive approach to customer problems and an understanding of customer perception.
- Remote Incident Resolution
- Software Deployment
- Ability to multitask and meet specific goals set by supervisors and management.
Qualification Required:
- Grade 12
- International MCSE qualified or international equivalent
- A+ / N+ (or equivalent) entry level IT qualifications
Preferred Qualification:
- ITIL Foundation
- Microsoft 365
- Azure
- AD
- Soft skills certificates
- Mobile Technology certifications
Experience Required:
- Minimum 3-5 years desktop support experience.
- Some server and network support experience
- Good communication skills and fluent in German verbally and written
Desired Skills:
- Communication
Desired Work Experience:
- 2 to 5 years
Desired Qualification Level:
- Grade 12 / Matric