The IT Technician supports units by providing technical assistance that will enhance the user experience and thus allowing for the business to deliver better service to the customer.
Key Responsibilities:
Functions / Responsibilities:
Finance
- Investigate and resolve the 1st level support issues for Store end-user
- Escalate issues to 2nd and 3rd line support teams and manage the resolution
- Identify root cause of problems and implement solutions to prevent repetitive issues
- Ensure daily signage printing requirements are appropriately planned and executed including any repetitive tasks
- Visual inspection of server infrastructure and POS equipment in order to identify possible risk
- Ensure that all assets are captured, maintained and tracked
- Perform monthly audits to ensure that no unauthorized users are active on the various systems e.g. AD accounts, Moats and SAPs
Customer
- Ensure that the service delivery per supplier meets the SLA requirements
- Define and implement service improvement initiatives
Internal Business Process
- Implement project in accordance with the agreed policies, procedures and ensure that these deadlines are met including document control
- Maintain security protocols across all systems including main computer room and network cabinets
- Conduct the necessary security checks to determine possible risk areas and implement the required actions to eliminate the risks
- Plan and initiate routine maintenance in accordance with the defined plan
Other
- Effectively contribute to team deliverables and openly share specialist knowledge and skills learned
Requirements
- Matric/equivalent
- IT Certification: A+ certification with minimum of 2-3 years general IT experience
- 2 years experience working within retail (is an added advantage)
Desired Skills:
- understanding of general IT troubleshooting
- Knowledge of Windows bases systems and Point of Sales
- Understanding of IT security
- strong administration skills
Desired Work Experience:
- 2 to 5 years Wholesale & Trading
- 1 to 2 years Systems / Network Administration
Desired Qualification Level:
- Certificate
Employer & Job Benefits:
- medical aid
- 13th cheque
- Provident Fund