Client Details:
Our client is a highly successful international company who is offering a remote or hybrid or office based role, you can choose. This client looks for high achievers who wish to work with the best on a global playing field.
Role Responsibilities:
- Providing 2nd level technical support by resolving technical issues with customers and meeting SLA’s.
- Handling all customer issues including troubleshooting / providing feedback to the customer.
- Following up on support issues, which include collaborating with both the customer and R&D team.
- Gathering information for cost models.
- Creating preliminary technical resource allocation plans.
- Providing technical input and consultation.
- Performing technical troubleshooting and consulting with development teams to resolve issues.
- Conducting performance testing, tuning and backup recovery of the database.
- Working different business times and on-call 24 hs / 7 days, shift work, stand by support and working on weeknights / weekends / public holidays is required.
- Ad-hoc occasional travel to customer sites.
Preferred Qualifications:
- Degree or Diploma in Information Technology; Computer Science, Engineering, or equivalent experience
Relevant Skills / Experience:
- 5+ years’ experience in software industry or related fields
- Expert in operation support, billing systems and other technical areas e.g. Oracle database, RedHat Linux or Unix OS
- Experience with complex software system architecture and operation
- Basic knowledge of Telecommunication environment and customer services procedures
- Customer-facing skills to perform on-site support for customers who have purchased the services
Work Location / Type:
- Work from Home, in-office, or hybrid
PS Even if you feel you don’t have all the skills listed or if this spec isn’t what you are looking for, feel free to send your CV as we probably have other opportunities that could interest you. For a more comprehensive and updated list of opportunities that we have on offer, do visit our website – [URL Removed]
Desired Skills:
- Telecommunications
- Technical Support
- Linux / Unix