Senior Systems Engineer (DataPower)
Job Purpose
To perform Systems Engineering activities for all IT projects; include maintaining the hardware / firmware / operating system / software / application server software and meet service levels agreements. The Senior Systems Engineer work in both production and non-production environments.
Education and Experience:
- Relevant National Diploma / Advance Certificate (NQF6) and 3-4 years’ experience in Information Technology (IT) environment, of which 1 – 2 years ideally at knowledge worker level
Or
- Senior Certificate (NQF 4) AND Relevant IT Qualification (s) / Certification (s) – see below -, AND 3-4 years’ experience in Information Technology (IT) environment AND additional requirements specified in Min Functional requirements, where applicable.
Alternative
- Senior Certificate (NQF 4) AND 4 years’ IT related experience
Responsibilities:
Process
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
- Correctly apply applicable legislation, including amongst other policies, procedures, and SOPs in the delivery of work outputs.
- To be responsible for troubleshooting of hardware / firmware / operating system / software / application server software problems.
- To diagnose and solve level 3 type Hardware / firmware / operating system / software / application server software problems.
- To engage with third party vendors and other support teams.
- Be involved in effective planning and scheduling of Infrastructure / software activities.
- To provide specialist input on investigations, opportunities and risks. Conduct research on relevant technologies, or changes to multiple system hardware and software architectures and the range of products and productivity tools that support the development and production environments within the enterprise.
- Be responsible for building and implementing system architecture and for the identification and resolution of high-level hardware and software technical problems and malfunctions related to the systems architecture.
- To make decisions that are critical in the areas of performance analysis, problem solving, and infrastructure planning, with the potential to affect the successful execution of business transactions.
- To performs capacity planning, workload modelling, and prediction.
- Plans and implements major system hardware and software upgrades, ensuring change management procedures and methodologies are implemented and followed.
- Maintenance and support of developed applications. Installing, configuring, testing and maintaining operating systems, application software and system management tools;
- To participate in various IT projects intended to continually improve/upgrade the system infrastructure, ensuring change management procedures and methodologies are implemented and followed.
- To be responsible for maintaining, testing, support and upgrades of in-house developed applications and 3rd Party Applications.
- Interact and communication with customers as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
- To manage the Regional Data Centres, respond to alerts, monitor dashboard, and periodic system review
- To configure, debug and support multiple infrastructure platforms and software
- To design and deploy new applications and enhancements to existing applications, software, and operating systems. Prod / non-Prod
- Developing, maintaining and supporting technical infrastructure, hardware and system software components and developed applications
- To do installations, configuration, testing and maintenance of the company operating systems, application software and system management tools
- To conduct in-depth root-cause analysis for service interruption recovery and creating preventive measures
- To performing installation, maintenance and support of system software/hardware and user support
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Adaptability
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Respect
- Trust
Technical competencies
- Computer Literacy
- Functional Policies and Procedures
- IT Knowledge
- Customer Relationship Management
- System Thinking
- Technical Expertise
- IT Project Management
- Knowledge of IT Governance and Business
- Verbal Communication
Compliance Competency
- Engineering Planning and Design (IT)
- GOC Confidential
Qualifying Questions
- What level of education do you have?
- Do you have Information Technology (IT) Degree / Advanced Diploma (NQF 7)
- 8-10 years’ experience in a IT environment, of which 3-4 years ideally at operational specialist level
- Senior Certificate (NQF 4) with Relevant IT Qualification (s) / Certification (s)
- 8-10 years’ experience in an Information Technology (IT) environment, with DataPower management experience?
- Where did you use your experience of network technologies like HTTP, HTTPS, SFTP, NFS?
- According to your CV, do you have experience of IPv4 and IPv6 and where did you implement this?
- What is your experience with Security-based concepts and protocols?
- Where did you gain experience of Creating and managing user accounts, groups, and domains on DataPower?
Desired Skills:
- Experience of IPv4 and IPv6
- Oerating system
- Firmware