A pharmaceutical company based in Parktown, Johannesburg is seeking a Salesforce Administrator to serve as the technology business partner to Medical Representative Team, Marketing and Medical providing leadership to support and improve the functioning and capabilities of the company’s Pharmaceuticals’ CRM platform.
RESPONSIBILITIES
- To serve as primary technical and operational expert for company’s Pharmaceuticals’ Salesforce & Veeva CRM system
- Manage [URL Removed] data feeds and other integrations with SSIS and SFDC utilities
- Provide Medical Representative Team with field support for targeting or alignment and call plan enquiries
- Support marketing and advertising agencies with CRM integration of Vault PromoMats materials
- Prioritize, research and respond to all Medical Representative Operations and Medical field related questions
- Work closely with Sales and Marketing leadership to support promotional campaigns, CME programs, CRM programs, KOL development programs, Veeva reporting and other commercial initiatives
- Design and perform analyses on various Medical Representative activities and initiatives
- Manage the planning, implementation, configuration, and ongoing administration of company’s Pharmaceuticals’ Salesforce & Veeva CRM deployments, complete regular internal system audits, and preparation for upgrades
- Ensure compliance with corporate policies and procedures, as well as all other applicable laws and regulations
- Assist the Medical Representative Team with new CRM policies, procedures and system capabilities
- Track application changes with version control and ensure that release management is documented and saved
- Leverage problem-solving skills to analyse, measure, and recommend solutions
- Understand, build and give direction to internal and external teams
- Synthesize and communicate results through oral and written presentations
MINIMUM REQUIREMENTS
- Bachelor’s degree in IS, IT, Computer Science, Business Science, Engineering or Marketing Management
- Veeva Certified & Veeva Vault experience (beneficial)
- Minimum of 5 years Salesforce/ Veeva Administration experience
- MS SQL Server; SSIS experience
- Experience in utilising data reporting and analytics tools (eg. Power BI)
- Operations and analytics experience within the pharmaceutical industry (preferred)
Desired Skills:
- Salesforce
- System administration
- veeva
- CRM