We are recruiting a Junior Server Engineer
The engineer will be required achieve the following objectives on a daily basis:
Server Hardware and Windows Operating System monitoring. Pro-actively monitor client server environments for issues.
Essential Qualification:
- National Senior Certificate
- Bachelor’s Degree in Information Technology
Preferred Qualifications:
- MCSE (2012) or greater
- ITIL v3 Foundation or higher
- HP ASE or Master ASE or equivalent
- SCCM Microsoft Certified
- SCOM Microsoft Certified
Duties/Responsibilities:
- Perform preventative, adaptive and perfective maintenance to ensure the optimal functioning of the Servers Hardware and Windows Operating Systems.
- Familiarize, and ensure compliance to the company and Customer’s policies, processes and procedures.
- Manage and execute all service requests of server hardware and/or systems.
- Manage and resolve all incidents, service requests, change requests and problem remediation.
- Execute all the changes in accordance with the Customer’s change management processes.
- Perform all functions pertaining to ticket lifecycle management.
- Perform all functions pertaining to the management of security of the Server Hardware and Windows Operating Systems (e.g. unauthorized access) etc.
- Ensure that the Server Hardware and Windows Operating Systems layer is fully updated with the approved critical and security updates release monthly to ensure security compliance and service currency.
- Produce the necessary reports (e.g. trend analysis, service performance) for service improvement and management reporting purposes.
- Ensure that the Server Hardware and Windows Operating Systems toolsets, provided by the Customer, meet the service requirements by updating the toolsets and recommending improvements in the toolset configuration to the Customer
- Ensure service performance meets or exceeds business expectations and is delivered in accordance with SLA’s and KPI’s.
- Ensure optimal performance of all Server Hardware and Windows Operating Systems by proactively conducting ongoing performance monitoring and by tuning/adjusting as necessary.
- Create Knowledge Base articles of operational tasks to streamline support and empower first level support to resolve issues on a first call basis.
- Provides support to application developers/programmers by providing technical knowledge and guidance.
Ensures server security integrity by reviewing and implementing server policies within the system
Work environment:
- Work from the office – Datacenter
- Temperature controlled environment
Physical demands:
- Physical demands of the job, includes sitting, lifting, bending, etc.
Desired Skills:
- Equipment Maintenance
- Repairing
- Operations Monitoring
- Troubleshooting
- Equipment Selection
- Time Management
- Operation and Control