The City of Cape Town promotes and applies the principles of employment equity. People with disabilities are encouraged to apply.
CORPORATE SERVICES ? INFORMATION SYSTEMS AND TECHNOLOGY (IS&T) ? TELLECOMMUNICATIONS BROADBAND SERVICES
PRINCIPAL TECHNICIAN: TELECOMMUNICATIONS SERVICE MANAGEMENT
BASIC SALARY: R501 057 TO R541 164 PER ANNUM ? REF NO: CS 71/23
Requirements:
- A relevant National Diploma or higher or N6 plus additional two (2) years’ post-qualification experience or a three-year Telecommunication Electrician type (example – P&T Trade test) qualification plus additional two (2) years’ post-qualification experience or vendor (Cisco, Huawei, etc.) Certified Network Professional qualification plus additional two (2) years’ post-qualification experience
- Five (5)+ years’ experience in telecommunication or IT service management
- Knowledge of telecommunication infrastructure (Civils, Fibre, data/switching centres) services will be an advantage
- Proven ability to work under pressure in a critical technical environment
- Own vehicle and valid driver’s licence.
Key performance areas:
- Responsible for managing small to carrier level customers and responsible for managing staff
- Responsible for: attending to fault ticketing life cycle, customer service, complex fault management; compliance and vendor management; stakeholder liaison; project management; technical leadership, change management; installation and integration; operations ant user support
- Operations support, risk management and asset control
- Lead small technical teams to drive fault resolution, escalations, implementation and/or problem resolution
- Provide support to management to ensure effective and efficient operations within the Service Management domain
- Relationship resilience; service delivery orientation; impact and influence; team orientation; problem-solving; report-writing.
Please apply online at [URL Removed] (external applicants) or via the SAP Portal (internal applicants) unless otherwise stated.
By submitting your application for a position at the City of Cape Town, you are consenting that the personal information submitted as part of your application may be used for the purposes of the Recruitment and Selection process.
Closing date: 14 April 2023
- Please quote the reference number of the vacancy in all communications.
- Certified copies of qualifications must be available on request.
- Copies of supporting documents will not be returned.
- Kindly note that applications will not be acknowledged in writing.
- Visit our website at [URL Removed]
- No late applications will be considered.
- If no notification of appointment is received within three (3) months of the closing date, please accept that your application was unsuccessful.
Desired Skills:
- Telecommunication
- Electrician
- Telecommunications
- Cisco
- Fibre