IT Applications Analyst

The incumbent will report into the Applications Manager and the key performance areas will be as follows: –

? Ensuring request/incident records are updated in SYSAID (IT Services Management Software)
? Ensure the classification of assigned records is correct and records are updated timeously
? Participate in the documentation of new business processes and develop training manuals where applicable
? Regularly assess system performance and capability requirements
? Perform routine tasks to ensure system integrity
? Knowledge of Integrations / Interfaces
? Manage the applications workload distributed to 3rd party suppliers
? Handle Application related service disruptions
? Respond to end-user support queries and provide feedback on progress
? Participate in the implementation of IT policies at application level
? Practice good ‘housekeeping’, complying with audit requirements
? Provide professional input and feedback in support of departmental managers
? Working with users to formulate and document business requirements
? Participate in the documentation of technology related activities and functional specifications
? Project management administration skills / experience will be advantageous

The ideal incumbent should meet the following criteria: –

? Relevant qualification in related field, ITIL Foundation Certification will be an advantage
? A minimum of 5 years’ experience in an IT ERP environment
? Experience with proven techniques for Software Development Lifecycle
? Strong organisational, prioritisation and planning skills
? Demonstrated ability to work effectively with various stakeholders across the business
? Excellent verbal and written communication skills for sharing operational ideas and technical knowledge
? Advanced ability with MS Suite (Vision, Project, Excel, Access etc.)
? Experience with Cognos, IBM Planning Analytics, Maximo and JD Edwards preferred
? Knowledge of functional areas, i.e., sales, finance, procurement, logistics, plant
maintenance

Desired Skills:

Desired Qualification Level:

About The Employer:

Producer and supplier of idustrial minerals