- Daily monitoring and resolution of IT Service Management (ITSM) VIP and end-user support requests.
- Be responsible for the operations of the UEM server infrastructure and platform components.
- Be responsible for the verification, planning and actioning of maintenance tasks together with other infrastructure teams.
- Continuously work on improving the operational stability.
- Work on automation of platform operations, troubleshooting and maintenance topics.
- Interact with an international product team, external providers, vendors and customers.
- Treat security as a first-class citizen.
- Wrk closely with stakeholders, development teams in constantly improving our UEM and VDI platforms stability and availability.
- Work with other IT teams on integration of new features and components.
Minimum Requirements:
- A university degree/diploma in a relevant field of study (e.g. computer science, engineering, sciences) or a comparable qualification or 5 years IT experience.
- Experience in operation and maintenance of Mobile Device Management platforms (VMware Workspace One, Microsoft Intune).
- Experience in operation of Linux Servers and/or Windows Servers.
- Experience in Windows Client OS, GPO and patch management.
- Experience with Active Directory.
- Experience in troubleshooting infrastructure, network and integration issues.
Desired Skills:
- Active Directory
- Windows Client OS
- VMware Workspace One