Our client in the IT industry based in Johannesburg is currently looking to employ an IT Support Technician (Fixed term contract role)
Key Objective of role:

  • Day to day support of IT requirements for the company’s users.
  • Intermediation between users and IT service providers (Microsoft patching and anti-virus; other application support; NetSurIT Cloud operation security centre).
  • Computer builds (standard company build policies).
  • Assistance with office setup and IT configurability in all branches and offices across SA (remote configuration).
  • Covering calls for other office facilities such as connectivity, security, working environments, telephones, multi-functional devices, and any office devices.

Responsibilities:

  • Communicate to all staff on any IT issues or events.
  • Pro-active monitoring of all offices and user machines via Microsoft cloud operation security centre.
  • Support users across the branch network via phone; TeamViewer (remote software); MS Teams.
  • Desktop support across the full office infrastructure (local pc; printer/scanner; office connectivity; phones).

Management Information:

  • Record and analyse IT calls logged and determine patterns to pro-actively assist with future support.
  • Use IT Management information (Microsoft reports) to proactively manage IT incidents and monitoring.
  • Daily management of Microsoft patches and Anti-virus Pro-actively check daily, weekly and monthly environment health reports.
  • Help co-create the relevant information for the company to make IT and systems decisions on a national scale (based on usability).

Facilities Support:

  • Assist with finance and lease procurement, including acquiring new offices within budget, liaising with landlords/ property agents, reviewing lease agreements, etc.
  • Assist with office procurement, logistics, IT, phone, network procurement, etc.
  • Assist with refurbishment of offices in line with budget.
  • Assist with management of all 3rd parties, compare quotes, and negotiate best prices from suppliers.
  • Assist with establishment and maintenance of preferred suppliers per region.
  • Liaise internally with relevant stakeholders, providing feedback on projects, etc.
  • Maintain and update furniture and fittings asset register across all offices with finance team.
  • Assist with lease renewals, security renewals, cleaning service renewals, etc.

Personal and Company Development:

  • Set goals for the year and ensure that personal training and development takes place.
  • Ensure alignment to company development.
  • Reassess the self-management principle continuously and self – measure.
  • Move from operational chasing to more strategic value add responsibilities.
  • Establish the systems and realignment of resources to enable a sustainable support process for the company.

Qualifications and Experience:

  • A+, N+ certification.
  • Two years’ experience in an IT role required.
  • Previous experience in a facilities role preferred.
  • MOS competent.
  • Client (user) service orientation is the highest priority.
  • Technical and IT proficient, need to be comfortable configuring systems and analysing data.

Please consider your application unsuccessful should you not receive a response within 2 weeks of submitting your application.

Desired Skills:

  • A+
  • N+
  • IT Support
  • MOS
  • Data Analysis
  • IT Suport
  • Microsoft Reports

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