Responsibilities:
– To plan manage and support IT projects and perform all support activities within the specified area.
– To plan and manage all activities within the area of technology within his/her responsibility.
– To ensure timely and effective communication with the project team the project stakeholders.
– Provide technical support to end-users, including hardware and software troubleshooting, resolving system and network issues, and assisting with the setup and configuration of computer systems and peripherals.
– Liaises with suppliers to ensure that the business networks are of specific standard.
– Cabling of CCTV and Network systems at the stores.
– Install, upgrade, and maintain computer hardware, software, and peripherals, including desktops, laptops, printers, scanners, and other IT equipment.
– Troubleshoot and resolve software and application issues, including operating systems, productivity software, and specialized business applications.
– Diagnose and repair hardware problems, coordinating with vendors for warranty repairs or replacement parts as necessary.
– Monitor and maintain network infrastructure, including switches, routers, and firewalls, ensuring optimal performance and security.
– Assist in the implementation and maintenance of network security measures, including user access controls, antivirus software, and data backup systems.
– Perform regular system maintenance tasks, such as system updates, patches, and backups, to ensure data integrity and system reliability.
– Provide training and guidance to end-users on basic computer operations, software usage, and best practices for data security.
– Document and maintain accurate records of IT assets, inventory, and software licenses.
– Collaborate with other IT team members to develop and improve IT policies, procedures, and documentation.
– Stay updated with the latest trends and technologies in the IT field and make recommendations for process improvements and technology upgrades.
Requirements:
– Proven experience as an IT Technician or in a similar technical support role.
– Strong knowledge of computer hardware, software, networking, and troubleshooting techniques.
Familiarity with Windows operating systems, as well as common productivity software applications.
– Experience with network administration, including TCP/IP, LAN/WAN, DNS, DHCP, and VPN.
– Knowledge of security practices and protocols, including firewalls, antivirus software, and data backup systems.
– Excellent problem-solving skills and the ability to analyse and resolve technical issues promptly.
– Strong communication and interpersonal skills, with the ability to provide clear instructions and technical guidance to end-users.
– Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
– Flexibility to adapt to changing technology and business needs.
Desired Skills:
- Hardware
- Information Systems
- Networks
About The Employer:
Our client is seeking an experienced individual to join their team as a Junior IT Technician.