Position Overview: A Microsoft Dynamics CRM Developer is responsible for designing, customizing, implementing, and maintaining Microsoft Dynamics CRM solutions to meet the organization’s needs. This role requires a deep understanding of CRM systems, software development, and business processes. The CRM Developer works closely with business analysts, system administrators, and end-users to ensure the CRM system aligns with business objectives.
Key Responsibilities:

  • Solution Design: Collaborate with business analysts and stakeholders to gather and understand CRM system requirements. Design and document solutions that address these requirements using Microsoft Dynamics CRM.
  • Customization: Customize Microsoft Dynamics CRM to create tailored solutions, including configuring entities, forms, workflows, business rules, and plugins to meet specific business needs.
  • Integration: Develop and maintain integrations between Microsoft Dynamics CRM and other systems, ensuring data consistency and smooth data flows.
  • Data Management: Implement data migration strategies to import and export data between CRM and external systems. Ensure data accuracy, integrity, and security.
  • Development: Write custom code and scripts using languages like C#, JavaScript, and TypeScript to extend CRM functionality. Create and maintain custom reports and dashboards.
  • Testing: Conduct thorough testing of CRM customizations and integrations to identify and resolve issues. Perform unit testing, integration testing, and user acceptance testing.
  • Documentation: Maintain detailed documentation of customizations, configurations, and integrations to ensure knowledge transfer and compliance with best practices.
  • Support and Maintenance: Provide ongoing support, troubleshooting, and maintenance of the CRM system. Address user-reported issues and ensure system performance and security.
  • Training: Train end-users and other team members on using the CRM system effectively. Create user guides and documentation as needed.
  • Stay Updated: Stay current with Microsoft Dynamics CRM updates, patches, and new features. Evaluate their relevance to the organization and implement necessary updates.


  • Bachelor’s degree in computer science, information technology, or a related field (or equivalent work experience).
  • Proficiency in Microsoft Dynamics CRM customization, configuration, and development.
  • Strong knowledge of programming languages such as C#, JavaScript, and TypeScript.
  • Experience with CRM SDK and Web API.
  • Understanding of relational databases and SQL.
  • Familiarity with CRM data modeling and architecture.
  • Excellent problem-solving and analytical skills.
  • Effective communication and teamwork abilities.
  • Certification in Microsoft Dynamics CRM is a plus.

Desired Skills:

  • Microsoft Dynamics CRM
  • MS Dynamics
  • Dynamics
  • CRM Development
  • Microsoft Dynamics
  • MS Dynamics Development
  • Microsoft Development
  • SQL Server
  • CRM data modeling
  • CRM Architecture
  • relational databases
  • Javascript

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