Observability platforms are highly advantageous for businesses that are heavily reliant on digital services and customer-facing applications, according to a new report from IDC – The Rise of a Platform-Based Approach for Observability in the Hybrid/Multicloud Era.

In today’s rapidly evolving landscape of hybrid infrastructures spanning cloud, edge platforms, and data centres the importance of realtime visibility and observability within digital ecosystems has become paramount. According to IDC’s Future of Digital Infrastructure Survey, a significant number of businesses face challenges in adequately preparing for the resilience of their digital infrastructure.

In this highly dynamic digital landscape, organisations are increasingly recognising the need for realtime insights into runtime performance, operational risk, and end-to-end application functionality. To meet these demands, businesses are turning to observability platforms which promise to detect anomalies along with ensuring compliance, swiftly addressing issues, and predictively responding to the dynamic nature of application and data demands.

The IDC Future of Digital Infrastructure 2022 Global Sentiment Survey revealed that 42,5% of respondents believe that observability, combined with Artificial Intelligence/Machine Learning (AI/ML), will enhance infrastructure operations and application performance. These forward-thinking leaders view observability as a crucial investment for ensuring digital infrastructure success over the next two years.

“In today’s digital world, bringing all your data together and using smart tools to make things run smoothly is vital,” says Neha Gupta, senior research manager at IDC India. “Organisations should assess their teams’ readiness, choose the right tools, and plan for the future. We see observability platforms as a key to infrastructure success.”

The report highlights the need for unified data to maximise observability benefits. Observability platforms offer more than data integration – they use analytics-driven automation to improve digital ecosystem performance which is especially critical for organisations relying on digital services.

To respond effectively, assess team capabilities, consider open-source or vendor solutions aligned with infrastructure complexity, and prioritise platforms that meet current and future performance goals.