Are you searching for opportunities as a Desktop Engineer? We are looking for someone in a permanent position in Cape Town.

Some of the position information

  • Remote user support to users across 125 stores (South Africa and Namibia)
  • General support of end user computing for hardware, networking, printing, application, OS and boardrooms equipment
  • Set up and preparation of hardware for distribution to users


  • Achieve expected SLA and quality requirements and KPIs to support client contract objectives
  • Excellent verbal communication to deliver remote or telephonic support
  • Effective time and call management to support contractual objectives
  • Effective use of Call Management System and tools to effectively measure delivery of services
  • Ensure effective resolution of calls within agreed timelines at expected service quality
  • Timeous escalation to ensure resolution within agreed timelines
  • Frequent and appropriate communication with users wrt resolution progress of incidents and requests


  • 5-7 Years IT Experience in remote End User Support
  • Must be experienced in Microsoft environment, practical approach, IT generalist
  • Experience in Network Support


  • National Senior Certificate
  • A+ N+
  • MCSE
  • Hardware Certifications is advantageous
  • Mobility Support qualification
  • ITIL

Work Environment:

  • Working within a team onsite at the client

Physical Demands:

  • Remote Support
  • Assist with moving of IT equipment

Desired Skills:

  • Adaptability
  • Authenticity
  • Partnership
  • Ingenuity
  • Mastery

Learn more/Apply for this position