Scrum Master

Role purpose:

• Successful project delivery to realize the ASOC strategies, focusing on service onboarding and automation.
• Be a servant leader to the DevOps delivery team, coaching Agile methods, providing support facilitation to increase velocity and productivity.
• Identify risks, dependencies, and impediments, leading the team through technical delivery, coordinating with other teams and functional partners, and actively escalating when needed to ensure resolution.
• Keeping a pulse on needs and insights from stakeholders and other initiatives, regularly communicating status, changes in direction, and relevant metrics to avoid misalignment and roadblocks.

Technical / professional qualifications:

Essential:

• Bachelor’s degree or National Diploma in the field of Computer Science, Electrical Engineering, or related field.
• At least 5 years’ experience delivering large, complex, OSS or IT transformational projects at a tactical and strategy level.
• At least 3 years’ experience as a Scrum Master managing Agile teams.
• Proven practical experience in implementing SAFe Agile, Scrum and / or Kanban.

Desirable:

• Certified Scrum Master
• PMBOK and / or Prince 2 certified
• Working knowledge and competence using JIRA and Confluence

Key Accountabilities

• Coach team members on SAFe Agile methods and technical practices (e.g., CI/CD, TDD, etc.).
• Through powerful questioning, prepare your team (s) to actively participate in PI Planning.
• Facilitate key Agile ceremonies, such as daily stand-ups, demos, retrospectives, backlog refinement, etc.
• Engage external technical teams, stakeholders, and partners to manage risks, interdependencies, and impediments.
• Implement controls and provide management reports on Portfolio level i.e., Agile reporting and compliance.
• Facilitate sessions to improve team’s workflow and velocity.
• Work with the Portfolio Management Office on program / project execution and operational excellence.

Core competencies, knowledge, and experience:

• Strong understanding of / experience with software development lifecycles in complex, data driven initiatives is essential, especially within Agile framework i.e., SAFe and methodologies i.e., Scrum, Kanban, etc.
• Solid, proven experience in using Agile ceremonies to plan, deliver, proactively manage dependencies and continuous improvement.
• Able to communicate and influence with tact and diplomacy.
• Experience working within a multi-national team and serving customers from multiple countries would be of benefit.
• Excellent skills in contextualizing technical projects in terms of the holistic view to gauge overall progress in form of a project report.
• Comfortable with ambiguity and working in fluid, fast-changing environments under pressure.

Key performance indicators:

• Consistently meeting sprint goals to deliver business value
• Team interaction and communication
• Manage team velocity and cadence
• Effective controls to manage project risks and impediments
• Accurate, timeous project reporting
• Customer satisfaction
• Minimal defaults on governance processes, if any