Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities. We are currently seeking a dedicated and customer-focused individual to join our team as a Service Desk Agent I. This entry-level position is ideal for someone with excellent communication skills, a passion for assisting end-users, and a desire to contribute to a dynamic IT support environment.

Your Expertise:

  • Efficient and effective logging and allocation of incoming calls and assisting
  • Engineers/ involved parties in ensuring all calls are attended to and closed.
  • Ensure that all calls are logged within the ServiceNow tool as per the required operational processes.
  • Assist the team with work overload as and when required and ensure general administration work is up to date.
  • Ensure a high level of customer liaison is always maintained and interaction is conducted in a highly professional manner.
  • Follow appropriate escalation procedures as and when required.
  • Ensure adherence to respective client-specific Operational Manuals.
  • Responsibility for own career development as agreed (including own technical and functional skills).
  • 2 – 3 Years’ experience in an IT service desk environment.
  • 2 – 3 Customer service experience.
  • 1 – 2 Years’ experience in First call resolution.

Qualifications Required:

  • Grade 12.
  • A+, N+.
  • Telephone Etiquette Skills / Customer Service Skills.
  • ITIL 4 Foundation.

Other information applicable to the opportunity:

  • Location: Gauteng – Randburg.
  • Work environment: Open Plan office.

Desired Skills:

  • Adaptability
  • Authenticity
  • Partnership
  • Ingenuity
  • Mastery

Learn more/Apply for this position