Experience and Expertise:
- Minimum 5 years of IT experience.
- Proven high-level technical support and issue resolution.
- Windows, Linux, MacOS.
- Networking (LAN, WAN, TCP/IP, VPN).
- Server Administration, Virtualization.
- Security Solutions, Cloud Platforms
- Expertise in Microsoft Office 365 administration and troubleshooting.
- Proficiency in Azure cloud services, including deployment and management.
- Familiarity with identity and access management in Azure Active Directory.
- Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent.
- Strong analytical and problem-solving skills.
- Root cause analysis, preventive measures.
- Effective collaboration with existing technicians.
- Mentorship and guidance to junior team members.
- Excellent verbal and written communication.
- Ability to convey complex technical information.
- Commitment to excellent customer service.
- Managing and exceeding client expectations.
- Adaptable to new technologies and methodologies.
- Stay current with industry trends.
Availability for Escalations:
- Willingness and availability for high-priority escalations.
- On-call support as needed.
- Strong documentation skills.
- Maintain accurate records of configurations, installations, and solutions.
Please consider your application unsuccessful should you not receive a response within 2 weeks of applying.
- Information Technology (IT)
- IT Solutions
- Microsoft Azure
About The Employer:
A leading technology company is looking for a IT Consultant to join their team.