Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are looking for a skilled and customer-focused On-site Desktop Support Engineer to join our IT team. The successful candidate will play a crucial role in providing technical support, troubleshooting hardware and software issues, and ensuring a positive end-user experience.

What you’ll do:

  • Provide end-user support to various levels of end users (various levels of seniority, race and sex).
  • Troubleshooting on end-user devices.
  • Assist with a range of applications troubleshooting.
  • Assist with basic network and connectivity issues.

Your Expertise:

  • Working in a support environment and dealing with end users of various seniority.
  • Working with Microsoft products predominantly but there are also other applications used.

Qualifications Required:

  • Desktop Support Microsoft products
  • A+
  • IT related courses/ training
  • End-user engagement, helpful and friendly
  • English Afrikaans fluent speak (read write additional)
  • Own transport essential.

Work Environment:

  • This is a mine, and the sites (shafts) are geologically disbursed thus traveling between shafts to assist users is a daily occurrence.
  • You will not be required to go underground but will work on shafts and the HQ.
  • Generally, it is hot and humid here, and the working environments are dirty and dusty.
  • You will be required to wear PPE to access various portions of the mine.
  • You will have to pass a yearly physical exam to work on the mine so you will need to be physically fit. You will also be required to carry equipment thus U need to be physically strong.
  • Random alcohol testing is done, if U blows positive you will be dismissed immediately.

Other information applicable to the opportunity:

  • Location: Limpopo
  • Physical demands: Walking, Driving, carrying equipment, climbing stairs, high heat in some areas.
  • Travel: Yes, daily to the shafts.

Desired Skills:

  • Adaptability
  • Authenticity
  • Partnership
  • Ingenuity
  • Mastery

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