Join the iOCO Infrastructure Services Community: Where Work is an Adventure, Not Just a Job. We are looking for a motivated and technically adept Desktop Engineer I to join our IT support team. The successful candidate will play a critical role in providing desktop support, troubleshooting hardware and software issues, and ensuring a seamless end-user experience.

What you’ll do:

  • General support of end-user computing for hardware, networking, printing, application, OS, and boardroom equipment.
  • Set up and preparation of hardware for distribution to users.
  • Achieve expected SLA, quality requirements, and KPIs to support client contract objectives.
  • Excellent verbal communication to deliver remote or telephonic support.
  • Effective time and call management to support contractual objectives.
  • Effective use of Call Management systems and tools to effectively measure delivery of services.
  • Ensure effective resolution of calls within agreed timelines at expected service quality.
  • Timeous escalation to ensure resolution within agreed timelines.
  • Frequent and appropriate communication with users’ resolution progress of incidents and requests.

Your Expertise:

  • 5-7 Years of IT Experience in Desktop and end-user Support
  • Must be experienced in Microsoft environment, practical approach, IT generalist
  • Network Support would be advantageous.

Qualifications Required:

  • National Senior Certificate/ Equivalent
  • A+ N+
  • MCSE
  • Hardware Certifications are advantageous
  • ITIL advantageous
  • Customer support soft skills

Other information applicable to the opportunity:

  • Work Environment: Work on-site in a quality-controlled environment. Client to provide all the safety/ access equipment.
  • Physical Demands: Assist with moving IT equipment.
  • Travel: Travelling will be required between the two accounts.

Desired Skills:

  • Adaptability
  • Authenticity
  • Partnership
  • Ingenuity
  • Mastery

Learn more/Apply for this position