Introduction
Mintek has an exciting career opportunity for an Application Support Specialist. The candidate will be responsible for Application support response to technical problems and application improvements.
Description
- Possesses specialist knowledge of operating systems, devices, applications and software
- Providing software application support and providing technical support to teams within the organisation, and external clients when required
- Consulting with the software development team, internal users, and clients to improve application performance
- Establish the root causes of application errors, and escalating the serious concerns to next level of support
- Document processes and monitoring application performance metrics
- Work closely with divisions and cross-functional divisions to communicate project statuses and proposals
- Assisting with systems integrations
- Managing ticketed query system (Service Desk Plus) and ensuring a comprehensive database of queries and resolutions is kept up to date
- Maintaining and updating technical documents and procedures
- Identifying and resolving technical issues
- Managing the coordination of application projects where required
- Delivering regular and customised training to teams within the business
- Preparing maintenance plans and upgrading schedules for the organisation’s systems
- Developing reports for teams across the business
- Identification of the training requirements of Mintek’s applications and ensuring that the required training is provided. Managing and coordinating the training-related activities.
- Installation, upgrade, and maintenance of applications
- Adhere to applications best practices and ICT Governance
Minimum Requirements
- Bachelor’s degree in Software Engineering, Computer Science, Information technology, Information Systems, Computer Engineering, Computer Studies or equivalent
- 3 – 5 years minimum relevant experience
- Training required – ITIL Foundation
REQUIRED KNOWLEDGE
- Applications functional configuration and support
- Application security
- Troubleshoot against access problems
- Protect against unauthorised access, modification, and destruction
- Understanding of Information Technology Service Management (ITSM)
Request Fulfilment Incident Management Problem Management Change Management
- Change Management
Desired Skills:
- Communication skills
- Teamwork skills
- Analytical skills
- Customer service skills
- Systems thinking skills.