Mintek has an exciting career opportunity for an Application Support Specialist. The candidate will be responsible for Application support response to technical problems and application improvements.


  • Possesses specialist knowledge of operating systems, devices, applications and software
  • Providing software application support and providing technical support to teams within the organisation, and external clients when required
  • Consulting with the software development team, internal users, and clients to improve application performance
  • Establish the root causes of application errors, and escalating the serious concerns to next level of support
  • Document processes and monitoring application performance metrics
  • Work closely with divisions and cross-functional divisions to communicate project statuses and proposals
  • Assisting with systems integrations
  • Managing ticketed query system (Service Desk Plus) and ensuring a comprehensive database of queries and resolutions is kept up to date
  • Maintaining and updating technical documents and procedures
  • Identifying and resolving technical issues
  • Managing the coordination of application projects where required
  • Delivering regular and customised training to teams within the business
  • Preparing maintenance plans and upgrading schedules for the organisation’s systems
  • Developing reports for teams across the business
  • Identification of the training requirements of Mintek’s applications and ensuring that the required training is provided. Managing and coordinating the training-related activities.
  • Installation, upgrade, and maintenance of applications
  • Adhere to applications best practices and ICT Governance

Minimum Requirements

  • Bachelor’s degree in Software Engineering, Computer Science, Information technology, Information Systems, Computer Engineering, Computer Studies or equivalent
  • 3 – 5 years minimum relevant experience
  • Training required – ITIL Foundation


  • Applications functional configuration and support
  • Application security
  • Troubleshoot against access problems
  • Protect against unauthorised access, modification, and destruction
  • Understanding of Information Technology Service Management (ITSM)

Request Fulfilment Incident Management Problem Management Change Management

  • Change Management

Desired Skills:

  • Communication skills
  • Teamwork skills
  • Analytical skills
  • Customer service skills
  • Systems thinking skills.

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