Overview:
This position will be accountable for contributing to the strategic direction of the unit, as well as achieving targets through the provision of an expert level of business and operational support to new and existing members, training preparation, development, management and facilitation; key account management of system users; project facilitation (when necessary) to uplift the operating functionality of the business unit to comply with GS1/GDSN specifications. This position must understand the Service Level Agreement to understand how call resolution is managed with 1WorldSync and Trusted Source, and what Trading Partners across the industry require.
Responsibilities:
- Provide an expert level of service and support to users of GDSN Platforms like 1WorldSync, Trusted Source, Supplier Portals, API and FUSE tool, including additional applications and/or systems functionalities to enhance the service offering to GDSN
- Strong client liaison management for existing members to understand challenges, provide solutions and pre-empt the realisation of risks
- Provide support to the GDSN team on end-user technical issues
- Understand product information and sustainability information required for enriched product information
- Collaboration and liaison with 1WorldSync and IT team on new functionalities and features; channel these through to the GDSN end users
- Facilitate effective GDSN training
- Conduct information sessions for new industry sectors
- Participate in selling the GDSN services and support the collection process
- Actively participate in the GSMP Work Groups – GDS SMG and Healthcare Implementation; GPC
- GSMP and GS1 General Specifications changes channelled directly into industry and influences to the GS1 business communicated (current documentation downloaded, impact analysis of new standards)
Requirements:
- Diploma or Bachelor’s Degree in IT/Computer Science
- Minimum of 2-3 years’ experience in a technical support role in a supply chain environment
- Proficient with analytical software, statistics, data analysis and research methods
- MS SQL – must understand SQL fundamentals
- MS Dynamics or Sage ERPs
- Understand XML’s, Web services
- Training experience
- Understanding of Electronic Data Interchange (EDI)
- Understanding of supply chain processes, technologies, and solutions
- Have technical and functional Knowledge of GS1 Services
Desired Skills:
- Information Technology (IT)
- MS Dynamics
- Sage Enterprise Resource Planning (ERP)
- SQL
- XML