Technical Support needed to maintain all hardware IT needs, ensuring the IT network infrastructure is well maintained for system and process stability
Minimum Requirements:
- Matric essential
- IT Diploma or equivalent qualification in Networking management (A+ N+ Certified)
- 3 years experience in a similar role
- Experience with VOIP, Google Workspace and Web Applications Firewalls (FortiGate Firewall)
Duties and Responsibilities:
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule
- Identify computer or network equipment shortages and place orders
- Manage service provider relationships and ensure service delivery standards are maintained
- To assist with installations and configuring computer hardware, software, systems, networks, printers, and scanners
- Ensure that all service issues and requests are responded to in a timely manner
- Providing technical support across the company (Remotely or in person)
- Repairing and replacing equipment as necessary
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
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Please accept your application as unsuccessful if you had no feedback within 3 days of applying.
We will keep your CV on our database and match to other suitable positions, but this won’t be possible if your CV was scanned. We will contact you in future should you match a different position.
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Desired Skills:
- IT
- Network
- Firewall
- Voip
- A+
- N+
- Google workspace