Senior Business Systems Support Technician

Purpose of The Job
To provide IT Business Systems support and to ensure proper functioning of all Business System software.

Job Responsibilities

  • Application Management (AX 209 / D365 Finance and Operations):
  • Perform daily, weekly monthly and year-end system procedures as scheduled (e.g. parts updating).
  • Ensure procedures/ runs are automated as far as possible.
  • Extract data for business on demand/or ad-hoc basis.
  • Perform housekeeping/ maintenance to ensure optimal utilisation of systems.
  • Take corrective action in case of system failure.
  • Engage with relevant third parties to assist in system support.
  • Trouble shooting and problem diagnoses as and when problems occur.

Security/ Access Control:

  • Control and maintain user access controls.
  • Ensure user profiles are maintained accurately.
  • Adhere to company policy regarding confidentiality of data.

Business System Enhancement:

  • Review functional changes to business systems.
  • Ensure proper functioning of business systems programs.
  • Test software upgrades.

Application Implementations:

  • Support the implementation life cycle of all applications.
  • Analyze requirements for solutions as and when required.
  • Test solution and provide post implementation support on all applications.

People Management:

  • Assist with and develop and coach team members.
  • Comply with HR and company policies and procedures as well as legislation and current labour agreements.

Knowledge and Skills

  • Microsoft Office Suite
  • Interpersonal Skills
  • Project Management Skills
  • People Management Skills
  • Problem Resolution Skills
  • Knowledge of Business Systems Products (Dynamics AX/D365)
  • Basic Networking Skills
  • Trouble Shooting and Problem Diagnoses
  • Database Knowledge, Especially SQL
  • Communication Skills
  • Basic Financial Knowledge
  • Basic Supply Chain Knowledge

Minimum Qualifications and Experience

  • Certificate in Information Technology NQF level 6 (Essential)
  • Certificate in MSSQL (Essential)
  • Certificate in Dynamics AX/D365 (Essential)
  • 4 years’ experience in IT Business Systems Support (Essential)
  • 2 years’ experience in Enterprise Resource Planning implementation and Development (Essential)
  • 2 years’ experience in People Management (Essential)
  • 2 years’ experience Project Management (Essential)
  • Physical / Legal Requirements

  • Fit for Duty

  • Fit to Travel
  • No Criminal Record
  • Clear ITC record

Desired Skills:

  • Ms D365
  • SQL

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