The purpose of this role is to lead the business analysis team. The role will require you to lead business analysis across our business systems, leading the team, create a high performing and efficient function through process optimisation, development and upskilling the team.
The key tasks & responsibilities for this position are to:
- Coach and lead the business analysis team, determining the right approach for the team to take and evaluating this through the life of a project.
- Act as a recognised expert, continuously reflecting and challenging the team and creating an environment for success.
- Ensure business needs and requirements are understood and met by the team. Apply strategic thinking in how to provide the best solution for the business.
- Provide business process design and documentation expertise, recommend business process and/or system improvements using formal and informal techniques. Lead the development and implementation of these improvements / new processes.
- Provide guidance and feedback on how to improve the quality of the business analysis team and ensure that changes implemented result in a positive outcome.
- Set the methods and standards for eliciting requirements, defining standards and quality targets whilst managing multiple stakeholder perspectives and expectations.
- Identify business problems/opportunities and define the most suitable approach to ensure that recommendations fit with strategic business objectives.
- Assist the manager with initiation and scoping of new projects.
- Develop Use Cases and other artefacts (tools) required to articulate business requirements
- Prepare plans for the work to be completed and agree these with the Manager and/or team
- Operate in a team environment
- Identify and manage any risks associated with the Work Package.
- Ensure that risks are entered on the Risk Log
- Manage specific risks as directed by the Manager
- Take responsibility for the progress of the team’s Work Package. This may include implementing corrective action within the constraints and tolerances laid down by the Manager.
- Ensure all Project Issues are properly reported and maintain the Issue Log.
- Liaise with Project Assurance and/or internal audit roles
- Attend any project, system or business assessments as directed by the Manager.
- Ensure that quality controls of the team’s work are planned and performed correctly
- Maintain and ensure the maintenance of team files
- Maintain traceability between requirements and ERP implementation
- Manage the team in the development of ERP and BI Tool related training and implementation material
- Assist and manage the team’s related support calls logged with the Helpdesk
- Provide remote and on-site support to K8 and Syspro users
- Guide the team to document relevant finance and trading related issues, including replication details, where possible.
- Manage the progress of all calls logged with the Software Provider
- Facilitate trading and finance training to new and existing K8 and Syspro users
- Assist with QA and modification testing
- Assist with Service Pack testing
- Assist and facilitate User Acceptance Testing
- Assist Group Financial Management Team with all financial reporting requirements
- Assist with IT Audit requirements
The key educational requirements and qualifications for this position would be:
- A Bachelor’s degree in Information / Business Systems is a MUST
- Extensive knowledge of financial system, K8 and Syspro is an ADVANTAGE
- Expertise in change and process management, project implementation, and testing solutions
- Proven experience as a Financial Business Analysis Manager
- Solid understanding of the Payment, VAS and transaction processing industry and environment, specifically relevant to retail, is an ADVANTAGE
- Knowledge project management practices and techniques
The desired skills and competencies required for this position amongst others would be:
- Strong work ethic
- Strategic thinking; ability to translate strategies into objectives and projects for implementation
- Project Management skills; ability to analyse, plan, design, develop, implement, train and support business systems
- analysis skills; ability to understand data analysis, interpret requirements and business rules and system analysis, design, development, and implementation
- Objectivity skills; ability to make tough decisions on a regular basis, including finding ways to reduce budgets, restructure department, which requires a dispassionate and business-focused disposition
- Time management skills; ability to manage own time and that of a team and being able to work in a fast- paced environment
- Stress tolerance; ability to work under pressure and meet tight deadlines
- Hands-on commitment; ability to get the job done
- Problem solving skills; ability to listen, understand and solve operational problems
- Critical thinking; ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Attention to detail; being careful about detail and thorough in completing work tasks
- Dependable; being reliable, responsible, and fulfilling obligations
- Co-operative attitude; being pleasant with others on the job
- Ability to work independently in a team and under pressure with minimal supervision
- Strong interpersonal skills to communicate with internal and external customers
Desired Skills:
- K8
- Syspro
- IT Audit