To perform complex process analysis functions, documenting existing processes and making recommendations based on best practices for changes to improve operational effectiveness and cost savings.


  • Facilitate and/or participate in workshops and JAD sessions with stakeholders to determine, analyse and interpret business requirements.
  • Manage the end to end planning and successful deployment of solutions and facilitate software release implementation.
  • Map Business processes as required by COMPANY.
  • Develop Business Requirements Document (BRS).
  • Document Functional Specification for all required systems.
  • Apply existing methodologies, standards and processes on all projects to ensure consistent quality.
  • Analyse risks associated with business processes and their potential failure.
  • Compile adequate test cases based on user and functional requirements.
  • Obtain Sign-off from the relevant stakeholders.
  • Contribute to the implementation of the overall ICT projects.

Key Measures

  • Aligned business processes.
  • Improved system functionality

Key Interfaces

  • All Operations functions
  • COMPANY key stakeholders
  • Staff of the Corporation


  • A diploma in Business Analysis will be advantageous ;
  • Project management certificate will also be advantageous;
  • A minimum of 3 years Business Analysis experience;
  • Proven experience in systems design and process mapping.


  • The incumbent should have demonstrated the following competencies:
  • Proven proficiency in business analysis;
  • Broad understanding of system development lifecycle (SDLC) and modeling methodologies;
  • Document writing (Process Flow Diagrams, Business Requirement Specifications, Impact analysis document, and Functional Specification) ;
  • Unified modeling Language (UML) skills;
  • Strong analytical skills and attention to detail;
  • Problem solving skills to identify issues and present creative and practical solutions;
  • Facilitation – Ability to manage productive meetings
  • Leadership Skills – Communication and Influencing , Coaching and Feedback Skills
  • Solid project management knowledge and experience;
  • Testing principles and processes;
  • System Change management skills;
  • Decision making and innovation skills;
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
  • Microsoft Office Suite inclusive of Microsoft Visio.
  • Ability to foster good relationships with other areas of the business and at all levels;


The incumbent is required to have the following Behavioural competencies:

  • Problem Solving: Demonstrates adequate problem-solving skills and appropriately applies proven solutions.
  • Business Acumen: Develops and uses a strategy to target own time (and time of others) on a portfolio of customers to maximize revenue and profitability.
  • Delivery: Translates business objectives into practical, prioritised and organised action plans; ensures plans are safely and successfully implemented.
  • Conflict Resolution: identifies and pushes for solutions in which all parties can benefit
  • Team Participation: Consistently offers relevant input to team discussions as issues are being clarified and solutions are being developed.
  • Flexibility: Available to work more than ordinary business hours.

Desired Skills:

  • Business Analysis
  • Preparing Written Documents
  • Systems Development Life Cycle (SDLC)
  • Unified Modelling Language (UML)

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