This position is based in both Cape Town and Johannesburg, it is a 12-month contract position.
RESPONSIBILITIES
- Diagnosing and troubleshooting software and Senior Technical Support Engineer hardware problems and assisting end users to install applications and programmes; [Key role].
- Diagnosing and resolving network issues.
- Configuring operating systems and using remote desktop connections to provide immediate support.
- Providing Open Text desktop support.
QUALIFICATIONS AND EXPERIENCE
- Relevant tertiary qualifications and/or applicable courses
- Minimum of 4 years’ experience in a Senior Technical Support Engineer or equivalent role
Desired Skills:
- Problem Solving skills