Coactivate is looking for an enthusiastic and motivated individual who has a professional manner and a passion for information technology. The successful candidate must have a sound knowledge of all IT communications terminology and technology and possess strong organizational skills.

The successful candidate should meet the following requirements and be able to perform the below listed duties:

Minimum Requirements:

  • Grade 12
  • Expert at Hardware replacement and repair
  • Broad based knowledge of industry standard software products in support of customer environments
  • A+ or higher Certification
  • Windows Server Administration and Support (Certification an advantage)
  • Exchange Server Administration and Support (Certification an advantage)
  • VMware Experience (Basic)
  • Intermediate knowledge of routing, routing tables and networking in general.
  • Mac Workstation Experience (Intermediate+)
  • Microsoft Office Application Support Experience (Expert)
  • Internet Connectivity Support Experience (Expert)
  • Intermediate Networking Experience
  • Experience Administering cloud services
  • People Skills
  • Good organisational skills
  • Advanced Workstation Troubleshooting, Support and Administration
  • Minimum 4-5 years’ experience in email / phone / onsite troubleshooting
  • Must be presentable, and able to communicate advanced issues to non-technical people.
  • Must be able to communicate professionally with higher level management
  • Management experience an advantage
  • Driver’s License


  • Monitor the progress of open tickets, provide regular updates to clients, and ensure that issues are resolved to the client’s satisfaction and within SLA agreements
  • Compile reports from the ticketing system to track help desk performance and identify areas for improvement.
  • Manage, coordinate and schedule Help Desk Technician team to clients/users, ensuring timely resolution of IT issues.
  • Maintain service, quality and desired outputs across the business by ensuring compliance to policies, procedures and standards are adhered to
  • Ensure tickets are correctly populated and routed to the correct party for resolution
  • Escalate tickets based on priority and provide relevant updates to operations on ticket status
  • Provide level 1 troubleshooting
  • Develop and implement processes to improve service delivery
  • Maintain/update/develop work routines in line with operational plans/schedules in order to manage achievement of service delivery goals
  • Provide leadership and guidance to the support team, including scheduling, task assignment, and performance monitoring and training
  • Ensure that on-site support, training and implementation are carried out effectively and meet client expectations
  • Assist in building user manuals, process flows and specifications documents for new development requests/changes

If you meet the above requirements and wish to apply, please email your CV to [Email Address Removed]

Desired Skills:

  • IT Support Supervisor

Desired Work Experience:

  • 2 to 5 years

About The Employer:

CoActivate is a full service BPO business based in Durban. We have been in business since 2010 but operated under the Likeminds Group banner. In 2018, we rebranded to CoActivate. We offer the full range of BPO services, including Inbound, Outbound, Administration, Sales & Customer Service.

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