??Join Our Team as a Technical Systems Implementation Engineer (L2)!??

Are you a dynamic problem-solver with a passion for implementing cutting-edge technical solutions? Do you thrive in fast-paced environments where no two days are the same? If so, we want you to be a part of our team!

The primary responsibility of the TS Implementation Engineer (L2) is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform configurations, action installations and attend to break/fix events.

Academic Qualifications and Certifications:

  • Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent

Education and Certifications:

  • Computer Science / Information Technology Degree or equivalent.
  • Cisco CCNP Certification
  • Aruba ACSA Certification
  • F5 Certified Technical Specialist – Experience deploying and supporting.
  • Infoblox DDI and CNS certifications

Key Roles and Responsibilities:

  • Own larger portions of an installation, break/fix incidents at a low to medium level of complexity.
  • Take responsibility for problem resolution and troubleshooting.
  • Respond to escalated client requests and support client applications to a first line resolution.
  • Escalate complex problems to the relevant third parties.
  • Assist with the documentation of standard operating procedures relating to installations and fixes.
  • Compile and maintain project administration.
  • Conduct elementary presentations within the customer’s organisation.
  • May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
  • Expected to take ownership of relevant technologies according to domain or specialization.

Knowledge, Skills and Attributes:

  • Basic understanding and appreciation of technical design and business principles
  • Demonstrates fundamental project management and administration ability
  • Display customer engagement skills
  • Demonstrate relevant domain specialist knowledge
  • Good verbal communication skills
  • Client focused and display a proactive approach to solving problems
  • Ability to work under pressure

Required Experience:

  • Basic work experience in a technical implementation engineering or similar role
  • Experience engaging with clients and conducting presentations
  • Basic project administration and documentation experience

Skills Summary:

  • Break-Fix
  • Configuration Management (CM)
  • Installation Management
  • Problem Resolution
  • Service Operations
  • Technology Implementations
  • Technology Services
  • Troubleshooting

Desired Skills:

  • Break-Fix
  • Configuration Management
  • Installation Management
  • Troubleshooting
  • CCNP
  • F5 BIG
  • Aruba
  • Infoblox

Desired Work Experience:

  • 5 to 10 years

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