Purpose of the Position:

  • Provide high quality application and systems support
  • Understand the nature and business impact of requests and perform the required analyses
  • Provide second line support for technical and functional solutions

Technical Support:

  • Oracle, SQL Server
  • Web Methods
  • Web Services
  • Automation I Scheduling tools / frameworks
  • SOA
  • SWL
  • SharePoint
  • SQL Server Integration Services
  • SQL Server Reporting Services
  • Microsoft knowledge (CSF, CCF, etc)
  • Working knowledge of APl-based services (e.g REST, SOAP)
  • Understanding of basic integration concepts
  • Basic knowledge of the Agile and Software Development Life Cycle (SDLC) processes, cloud computing, ITIL, COBIT
  • Facilitation
  • Investigation/ Fact Finding
  • Structured analysis
  • Command of the English Language
  • Excellent Communication Skills

Desired Skills:

  • Complex Problem Solving
  • Judgment and Decision Making
  • Operations Monitoring
  • Systems Analysis
  • Operations Analysis
  • Quality Control Analysis
  • Critival Thinking

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