Role: Support Engineer (ISP – 1st Line)
Location: Illovo, Johannesburg

A well know, leading ISP is looking for a dynamic Support Engineer- L1 to join their team. It is an exciting working environment and there is a lot of opportunity for growth and development: (L2/L3/Implementations/DevOps). They are looking for “movers and shakers” who have curious minds who are keen to grow and learn. They have fantastic offices which also include free meals at their canteen.

  • Very good communication skills – MUST HAVE
  • Previous network support experience within a Service Desk environment, ideally within an ISP
  • Professional with a calm manner, even under pressure
  • Hands-on experience with network equipment, ideally with vendors such as Cisco and Juniper
  • Good understanding of networking concepts, protocols and technologies: TCP/IP, VLAN’s, routing protocols etc
  • Familiarity with network monitoring and troubleshooting tools (e.g., Wireshark, Nagios, SolarWinds)
  • VoIP support experience would be very beneficial but not a must
  • Excellent problem-solving and analytical skills


  • Tertiary education: Degree or Diploma would be beneficial
  • CCNA (ideally) or N+

Desired Skills:

  • CCNA
  • 1st Line
  • ISP
  • Support Engineer
  • A+

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