Our client, a leading software and solutions developing company, specifically catering to the hospitality sector, seeks to employ a Software Consultant candidate to join this progressive and expanding professional team.

Please note that this role is fully remote and the ideal candidate will reside in either Johannesburg or Cape Town, and be able to self-manage, collaborate online with the team and be effective at managing deadlines timeously, with the flexibility to travel nationally when required.

Candidates need to have a solid background in the Hospitality, Tourism, Retail or relevant sector, understanding ICT networking, Point of Sale systems and software development lifecycles
You must be able to work independently and accurately keep records and be proactive in your approach to ensuring the profitability of the company.

  • You will have completed a qualification Software Engineering or related, coupled with 3-5 years experience as a consultant for a software or POS developer.
  • You will have experience in managing tickets logged, escalating where applicable and assisting the software development department in supporting all applications in line with customer needs.
  • You will possess a love of investigation, collaboration and troubleshooting to ensure SLA agreements are met or exceeded.
  • Sound knowledge of software support and the creation of document solutions for FAQs to develop a knowledge base
  • Ideally you will have working experience on ZOHO CRM and Microsoft 365 at an advanced level
  • You must have a valid driver’s licence, own car and a clear criminal and credit record

Due to the exceptionally high volume of applications, we are unable to correspond with each applicant personally, therefore only relevant and suitable candidates will be contacted. Should you not receive any correspondence from our company within 30 days, we regret your application has been unsuccessful.

Should you meet the criteria and wish to apply, kindly forward your CV, salary package details and notice period

Desired Skills:

  • Software Support
  • SLA Management
  • Ticket Resolution
  • Training

Learn more/Apply for this position