We are seeking a highly skilled and experienced ServiceNow Business Analyst to join our team on a contract basis. The successful candidate will play a critical role in optimizing and enhancing our ServiceNow platform to meet business needs. This role requires a deep understanding of ServiceNow capabilities, coupled with experience in the telecommunications industry. You will collaborate with stakeholders to analyze business processes, identify requirements, and implement solutions that drive efficiency and effectiveness.

EXPERIENCE LEVEL: Years of experience: > 7


  • Analyse Business requirements
  • Capture user stories and validate with customer
  • Provide Onboarding User training
  • Attend Daily Standups
  • Attend UAT sessions if needed
  • Continuous discovery (e.g. continuous improvement analysis)
  • Develop training material (user guides, instructional videos)


  • Experience in ServiceNow platform.
  • Strong business analysis skills for requirements gathering and process optimization, problem-solving abilities for technical issues, and project management capabilities for implementation and support.

Desired Skills:

  • servicenow
  • business analysis

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