A dynamic Financial Services Group seeks the strong business acumen as a Senior Business Analyst to negotiate and agree on business requirements with the project sponsors and communicate these to the Development and QA teams, playing a key role in aiding the SPO team to manage projects. You will manage the gathering and analysis of business requirements from users. You will require a suitable tertiary qualification with a BA Certification and at least 7 years’ work experience with Business Analysis – preferably in the Financial Services or Retail industry – and have Software Development Life Cycle experience, including Testing methodologies. You also need advanced facilitation and presentation skills.


  • Collaborate with stakeholders to Analyse & Design new and enhanced business processes –
    • Facilitate requirement workshop, maintain group focus and leads discussion toward stated goals.
    • Establish and clarify user requirements and ensure that requirements are accurately specified for projects and change requests.
    • Prepare requirements documentation (BRS) and ensure that they are signed-off by the relevant stakeholders.

  • Ensure functional specifications are developed to support the business requirements (either developed by this person, or co-ordinate and signoff of these specifications if developed by a vendor).
  • Integration with Development teams to ensure effective delivery of user requirements –
    • Review and approve system design specifications.
    • Ensure that the Development team delivers the solutions according to specification.

  • Ensure effective testing –
    • Ensure the Test team understands the full business requirement before handing over to the Test team.
    • Assist the Test team when communicating with external partners and vendors.
    • Ensure correct resolution for the defects raised (from opening the defect to closing it).
    • Ensure that the critical business scenarios are tested to meet the specifications.

  • Once the project is completed, ensure that the centralised process flows are kept up-to-date and are continuously improved where necessary.
  • Ensure effective facilitation of business meetings, ensuring clear decisions are taken and decisions and actions are clearly and accurately minuted.
  • Provide end-to-end project co-ordination for mini projects (effective co-ordination of resources and activities to meet agreed timelines for the project).
  • Provide effective leadership –
    • Build effective and confident relationships with stakeholders (business, ICT and vendors).
    • Continually seek opportunities to increase customer satisfaction and identify opportunities for business improvement.
    • Provide clear and timeous feedback, and effectively manage business expectations.


Qualifications –

  • Relevant tertiary qualification.
  • Relevant Certification in Business Analysis.

Experience/Skills –

  • Minimum of 7 years Business Analysis experience.
  • Software Development Life Cycle experience, including Testing methodologies.
  • Advanced facilitation and presentation skills.
  • Experience within an Agile environment.
  • Experience in the Financial Services or Retail industry.

Advantageous –

  • Product knowledge of retail store cards, credit cards, loans, etc.
  • Knowledge of Credit systems (Vision Plus, New business acquisition systems, etc.).
  • An understanding of application development, database and system design.


  • Excellent verbal, written and facilitation communication skills.
  • Effective relationship management and collaboration skills.
  • Analytical with the ability to make good insightful decisions.
  • Ability to influence appropriately.
  • Attention to detail.
  • Deadline driven.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.


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Desired Skills:

  • Senior
  • Business
  • Analyst

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