Experience Requirements:

  • A minimum of 5 years of experience as a Support Technician

Technical Skills:

  1. Hardware Break-Fix Services
    • Diagnose and repair hardware issues for desktops, laptops, handheld devices, monitors, projectors, scanners, multifunctional printers, and other peripheral devices.
    • Conduct regular maintenance and troubleshooting to minimize downtime.

  2. Installation, Moves, Adds, Changes, and Decommissioning (IMACD) Services
    • Manage and execute the installation and configuration of IT hardware and software.
    • Handle the relocation of IT equipment and decommission obsolete devices as required.
    • Perform upgrades and modifications to hardware and software setups.

  3. Project Management and Delivery Services
    • Plan and oversee IT projects, ensuring timely and within-budget delivery.
    • Collaborate with stakeholders to define project scope, objectives, and deliverables.
    • Provide progress reports and manage project timelines effectively.

  4. Consulting Services
    • Offer expert advice on IT infrastructure, system upgrades, and network optimization.
    • Assess client needs and recommend tailored solutions to enhance their IT environment.

  5. Consumable Supply and Install Services
    • Manage the procurement and installation of IT consumables such as printer cartridges and other peripherals.
    • Ensure the availability and proper functioning of consumables to avoid operational interruptions.

  6. Account and Service Management
    • Provide ongoing account management and support services to ensure client satisfaction.
    • Maintain detailed records of service activities and client interactions.
    • Address service-related inquiries and resolve issues promptly.

Required Knowledge and Skills:

  • Proficient in servicing and supporting Lenovo, Dell, and Apple products.
  • Strong technical skills in troubleshooting and repairing hardware issues.
  • Familiarity with configuration management practices and tools.

Minimum Requirements:

Educational Requirements:

  • Matric
  • National Diploma / Degree in IT / A+ / N+
  • ITIL Foundation Certificate (Must have)
  • Lenovo, Dell, Apple certificates (must have at least 2 certificates)
  • Drivers & Vehicle
  • No Criminal, No Credit record

Desired Skills:

  • Desktop
  • Hardware
  • Support
  • Microsoft
  • Dell
  • Lenovo

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