• Analyse Business requirements.
  • Capture user stories and validate with customer.
  • Provide Onboarding User training.
  • Attend Daily Standups.
  • Attend UAT sessions if needed.
  • Continuous discovery (e.g. continuous improvement analysis).
  • Develop training material (user guides, instructional videos).

  • Experience in ServiceNow platform.
  • Strong business analysis skills for requirements gathering and process optimization, problem-solving abilities for technical issues, and project management capabilities for implementation and support.

Desired Skills:

  • Time Management
  • Critical Thinking
  • Spreadsheet software
  • Judgment and Decision Making
  • Active Listening
  • Tax preparation software
  • Accounting Software

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