- Analyse Business requirements.
- Capture user stories and validate with customer.
- Provide Onboarding User training.
- Attend Daily Standups.
- Attend UAT sessions if needed.
- Continuous discovery (e.g. continuous improvement analysis).
- Develop training material (user guides, instructional videos).
- Experience in ServiceNow platform.
- Strong business analysis skills for requirements gathering and process optimization, problem-solving abilities for technical issues, and project management capabilities for implementation and support.
Desired Skills:
- Time Management
- Critical Thinking
- Spreadsheet software
- Judgment and Decision Making
- Active Listening
- Tax preparation software
- Accounting Software