My client is seeking a Programme Administrator with experience working with Public Enterprise Partners to provide support in administration, onboarding of new partners and training and enablement. This is an 8-month contract.


  • Ensures that opportunities presented by Partners are logged into the system (Ignite and Siebel)
  • Track Partners performance against logged opportunities
  • Onboarding of new partners, arrange training and systems.
  • Ensure adherence to rules of engagement between Partners and Account Managers

Stakeholder Engagements:

  • Interfaces with Lines of Business for in-depth understanding of new products
  • Engages with the Commercial Management team on Commissions Policy / Processes impacting Partners.


  • Attends to partner management audits.

Daily management of partner queries Administration:

  • Investigate commission queries.
  • Validate commission queries.
  • Onboarding of new partners.
  • Provide internal systems.
  • Arrange training.
  • Consolidate required documentation.
  • Obtain approval on required documentation.
  • Manage and monitor workflow requests.
  • Log a call/ engage commission teams on the queries.
  • Progress update on queries.
  • Manage and educate partners on any administration systems and updates.

Query Escalation:

  • Activity Description: Escalation Management Commission Escalations.
  • Investigate and resolve commission escalations.
  • Engage Account Managers and Partners on the query progress.

Training Development:

  • Arranges and ensures Partners are trained on products and processes.
  • Ensures Partners are familiar with systems.
  • Establish and execute a development plan for Partners to achieve their business ambitions.


  • Visibility on deals closed and what partners have been involved.
  • Identify the base of accounts where Fulfilment and sales partners on (AM to provide the accounts).
  • Monthly Managing Split account (Fulfilment ns sales partner).


  • Implement a commission query logging system.
  • Manage the system to ensure closure of the queries.

Policy Procedures:

  • Educate Account Managers and Partners on commission policy and procedure.
  • Educate Account Managers and Partners on new commission incentives


  • Monthly and Ad hoc reports weekly/ monthly reporting.
  • Prepare Monthly RT 15-21 commission payment report.
  • Prepare Monthly Edu bundle report.
  • Ad hoc Reporting.

Desired Skills:

  • Systems Analysis
  • Complex Problem Solving
  • Programming/configuration
  • Critical Thinking
  • Time Management

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