A company in the Fintech space is looking for a Application Support Technician to join their team on a Hybrid work model in Centurion.

Qualifications & Requirements:

  • Matric (Grade 12)
  • 3 year Undergraduate degree in IT or related field
  • 3+ years working experience in IT and applications support
  • Strong understanding of Banking Software and Applications, coupled with understanding of the Financial Industry

Responsibilities:

  • Diagnose and troubleshoot technical issues related to software applications.
  • Collaborate with development teams to escalate and resolve advanced technical issues.
  • Environment management (Providing technical support for IT problems (troubleshooting), Capacity Planning, BCM, Technical recovery plan, failover testing and maintaining the asset register and IT server room).
  • Cyber Security (Vulnerability Patching, Security zoning, Penetration testing, System Password Maintenance, address Obsolescence).
  • Manage relationships with card clients, vendors, and third-party service providers to ensure timely resolution of issues and adherence to service level agreements (SLAs).
  • Provide full system training to card clients after onboarding them.
  • Create and update technical documentation, user manuals, and standard operating procedures (SOPs).

Apply now!

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Desired Skills:

  • Application support
  • Cyber security
  • It Support

Desired Work Experience:

  • 2 to 5 years

Desired Qualification Level:

  • Degree

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