A company in the Fintech space is looking for a Application Support Technician to join their team on a Hybrid work model in Centurion.
Qualifications & Requirements:
- Matric (Grade 12)
- 3 year Undergraduate degree in IT or related field
- 3+ years working experience in IT and applications support
- Strong understanding of Banking Software and Applications, coupled with understanding of the Financial Industry
Responsibilities:
- Diagnose and troubleshoot technical issues related to software applications.
- Collaborate with development teams to escalate and resolve advanced technical issues.
- Environment management (Providing technical support for IT problems (troubleshooting), Capacity Planning, BCM, Technical recovery plan, failover testing and maintaining the asset register and IT server room).
- Cyber Security (Vulnerability Patching, Security zoning, Penetration testing, System Password Maintenance, address Obsolescence).
- Manage relationships with card clients, vendors, and third-party service providers to ensure timely resolution of issues and adherence to service level agreements (SLAs).
- Provide full system training to card clients after onboarding them.
- Create and update technical documentation, user manuals, and standard operating procedures (SOPs).
Apply now!
For more IT jobs, please visit [URL Removed]
If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
Desired Skills:
- Application support
- Cyber security
- It Support
Desired Work Experience:
- 2 to 5 years
Desired Qualification Level:
- Degree