IT Support Specialist - Western Cape Cape Town

Key Responsibilities

Provide general desktop support.
Monitor and maintain Active Directory, Exchange, VMware, and SQL infrastructure.
Continuously review and enhance the IT software/hardware infrastructure for robustness and efficiency.
Investigate and implement automated processes.
Identify and address system/service bottlenecks and single points of failure, developing appropriate solutions.
Manage backups and tape rotation using Veeam.
Maintain Exchange server mailboxes.
Monitor the support queue, primarily consisting of end-user fault calls.
Document and map out technology assets accurately.
Ensure maintenance schedules are followed to maintain system health.
Troubleshoot SQL Server service outages.
Deploy database change scripts.
Evaluate controls and adhere to controlled technical development lifecycle and ITSM processes.
Set up and configure new laptops and desktops.
Apply and update security patches and upgrades.

Non-Negotiables

Minimum Requirements

Over 12 years of experience in supporting SMEs.
Bachelor’s degree in Engineering, Computer Science, Systems Analysis, or a related field.
Certified in Microsoft Technologies (MCSE / MCDBA).
Certified in Networking Technologies (CCNA / CCNP).
In-depth knowledge of enterprise foundation processes, including Patch Management, Backup Management, Asset Management, and Security Management.
Strong understanding of cybersecurity principles and practices.
Experience in a financial services environment is a plus.
ITIL exposure is an advantage.

Desired Skills:

IT Support Specialist – Western Cape Cape Town