Hire Resolve is seeking a skilled Support Engineer to join their client’s team, a leading supplier of online vending systems. This is an exciting opportunity to work with a innovative company that specializes in providing online vending solutions, and contribute to the development and maintenance of their systems. As a Support Engineer, you will be responsible for providing technical support to customers, troubleshooting issues, and collaborating with the development team to resolve problems. If you have a passion for IT and a strong technical background, this could be the perfect role for you.
Responsibilities
- Collaborate with engineers, support, developers, and business management in:
- Specification, development, and deployment of new company products
- Maintenance, support, and monitoring of company products and infrastructure
- Running reports and data extracts or updates
- Diagnosis of server/infrastructure faults
- Testing of company products
- Develop, update, maintain, and run reports on customer and system data using various tools
- Monitor infrastructure health and apply relevant company processes
- Review infrastructure requirements
- Provide data extracts to internal departments when required
- Maintain offsite backups of data and Virtual Machines
- Deploy new applications and product updates
- Report defects
- Install, configure, and test computer software, networks, and equipment using various hardware platforms
- Be part of the company’s Infrastructure Support team responsible for optimal performance and availability of the Company’s Hosted Server Platform
- Write and maintain necessary documents and train other staff or customers
Requirements
Computing skills:
- Windows Server
- Networking
Technical skills:
- Excellent problem-solving abilities
- Fault management – raising error logs, following up, and re-testing
- Pedantic nature
- Ability to work under pressure
- Must be accurate in performing daily tasks
Database skills:
- Very familiar with MS SQL 2008 installation, maintenance, performance requirements
- Very good understanding of how databases and database engines work
- Running, writing, and testing scripts
- Performance management of database engine, replication, and mirror technologies
- Database archiving and cleanup
Programming skills:
- Ability to develop test code and applets using Excel, Python, Visual Studio, and other tools
Benefits
- Salary negotiable
Contact Hire Resolve for you next career-changing move
- Apply for this role today, contact Gustav Vogel at Hire Resolve or on LinkedIn
- You can also visit the Hire Resolve website: [URL Removed] or email us your CV: [Email Address Removed].com.
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
Desired Skills:
- Support Engineer
- Support Engineer
- Support Engineer