The Technical Specialist will have experience of interacting with clients’ technical teams, internal software development teams and networking teams. This person will be an integral team member in the on-going support of products and services provided to our customers.

Responsibilities

  • Customer Support for API users and escalated customer queries.
  • Administering help desk support to ensure client tickets are resolved timeously.
  • Able to Investigate problems, solving and problems and troubleshooting issues.
  • Analysing logs and Documenting Processes
  • Coordinate changes to the software or any other config changes that may be client specific
  • Checking Validations and attending to issues or escalating them to the relevant owner.
  • Assist in Compiling RCA (Root Cause Analysis)

Skills and Experience

  • Matric or Equivalent N3 certification
  • A+ Certificate
  • Proficiency with Excel and functions such as VLOOKUP’S, HLOOKUPS etc.
  • Good knowledge of Windows and how software works.??
  • A good knowledge of networking including VPN’s and IP-SEC tunnels.
  • Must have the ability to run Basic SQL Queries
  • Understanding of APIs such as SOAP, REST etc.
  • Worked with API building and testing tools such as Postman API Platform.
  • Capture traces using Wireshark and being able to interpret the results.

Advantage will be

  • An understanding of the SMPP protocol.
  • Worked with Atlassian Jira and SQL
  • Worked with code repositories – GIT.

Desired Skills:

  • A+
  • Vlookup
  • Hlookup
  • SQL
  • API
  • SOAP
  • REST
  • SMPP
  • Jira

Desired Work Experience:

  • 2 to 5 years Technical / Business Architecture

Desired Qualification Level:

  • Certificate

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