IT Engineer – Kathu
Minimum Requirements:
- Higher Certificate in IT / Higher Certificate in Information Systems
- Higher National Diploma in Technology
- Bachelor’s Degree in IT (advantageous)
- A+ and N+ Certification
- 2-3 years experience in related field
- Speak English fluently
Responsibilities:
- Analyzing and interpreting the requests to ensure the classification, prioritization, and escalation of the requests are correct.
- Work closely with other teams to ensure the quick resolution of faults and that the user and/or client are kept updated on the progress of the resolution of the fault.
- Addressing the issues logged by the clients in a professional and timely fashion.
- Tracking and updating logged requests.
- Service Desk / Server / Desktop Support
- Ability to troubleshoot hardware and software issues around Microsoft and Linux technologies
- Ability to research and solve problems/challenges on a day-to-day basis
Desired Skills:
- Engineer
- Information Technology
- Desktop Support