Our client is a leading provider of technical support, VoIP telephony, internet services, virtual desktops, and home automation solutions. They pride themselves on delivering exceptional service to their clients with a focus on quality, efficiency, and innovation. They are seeking a highly skilled Senior Desktop Technician to join their team in Polokwane.
Minimum Requirements:
- Minimum of 6 years of experience as a Desktop Technician or in a similar technical support role.
- Proficiency in troubleshooting hardware/software issues.
- Strong understanding of networking (TCP/IP, DNS, DHCP).
- Experience with VoIP systems (installation and troubleshooting).
- Familiarity with virtual desktop environments (e.g., VMware, Citrix).
- Knowledge of home automation systems is a plus.
- Relevant IT certifications (e.g., A+, Network+, Microsoft Certified Professional) will be advantageous.
- Fluent in both Afrikaans and English, with strong communication skills in both languages.
- Strong analytical and problem-solving skills with the ability to work independently and as part of a team.
- Valid driver’s license and own reliable transport are essential.
Key Responsibilities:
- Technical Support: Provide on-site and remote desktop support, troubleshooting hardware and software issues across various platforms (Windows, MacOS, etc.).
- Network Management: Assist in configuring and maintaining network infrastructure, including routers, switches, and internet services.
- VoIP Telephony: Install, configure, and troubleshoot VoIP telephony systems, ensuring clear communication lines and resolving connectivity issues.
- Virtual Desktops: Set up and manage virtual desktop environments, ensuring secure and efficient access for users.
- Home Automation: Support installation and troubleshooting of smart home technologies (lighting, security systems, etc.).
- Client Relations: Maintain a high level of customer satisfaction by providing excellent technical support and timely service.
- Documentation: Keep detailed records of service requests, repairs, and installations for future reference and reporting.
- Team Leadership: Mentor junior technicians, provide guidance on technical issues, and ensure the team follows best practices.
If you meet the requirements and are interested apply now!
Desired Skills:
- Desktop Support
- Voip
- Network
- Troubleshoot
- Spyware
- Peripheral
Desired Work Experience:
- 5 to 10 years