Job Purpose: To elicit business requirements from business community. Support analysis and design of business processes in accordance with business requirements to support business objectives.
KEY PERFORMANCE AREAS:
- Identify, investigate and analyse problems faced by business and product owners.
- Solicit requirements, analyse, create use cases and then translate into Business Requirements Specifications (BRS) using modelling tool.
- Facilitate identification and definition of application requirements into Functional System Specification (FSS)
- Assist in the identification of risks and issues pertaining to the implementation of the solution requirements.
- Collaborate with stakeholders to document business process maps and translate them into business process manual.
- Investigate and propose process optimisation opportunities in the context of best practice and improved operational efficiency.
- Assist in provision of support services, maintaining documentation and change management efforts.
- Build and maintain relationships with internal and external stakeholders.
- Participate in transitioning the requirements to the designers, and ensure a clear and complete understanding of the requirements.
- Ensure that requirements are adequately defined by Testing Function and that requirements are fully tested by both Testing Function and Users.
- Participate in quality management reviews, in particular reviews of the designs, prototypes and other requirements work products to ensure they fulfil the requirements.
- Serve as a liaison to the business community and ICT. Participate in user and task analysis to maintain the business community’s perspective.
EDUCATION, SKILLS AND EXPERIENCE:
• Minimum 3 years’ experience as a Business Analyst
• National diploma in ICT or Information Systems
• Proficiency in MS Office applications
• Modelling Tools – Knowledge and usage of Business Processes modelling tools
• Project management – Experience working in a project management environment.
• Change Management – Input to Change artefacts based on requirements gathered.
• SDLC – Input to Development of application based on requirements gathered.
• Testing – Input to Testing artefacts based on requirements gathered