We are looking for a few remote Junior IT Support Technicians who is passionate about technology, thrives in problem-solving, and has a strong growth mindset. This role is ideal for individuals with basic tech support skills who are eager to learn and grow.
RESPONSIBLITIES
- Provide remote Level 1 IT support to clients, resolving basic technical issues.
- Assist in troubleshooting hardware, software, and network-related problems.
- Manage user accounts and permissions through Active Directory and other systems.
- Support end-users with basic Windows and Linux server administration.
- Monitor and manage ticketing systems to ensure timely resolution of issues.
- Provide excellent customer service, ensuring clear communication throughout the support process.
- Escalate more complex issues to senior technicians when necessary.
EXPERIENCE
- Minimum of 2 years of experience in IT field.
- Basic knowledge of Windows and Linux server administration.
- Familiarity with network infrastructure (switches, routers, firewalls).
- Experience with cloud services such as AWS, Azure, or Google Cloud is a plus.
- Excellent English communication skills (both written and verbal).
- A proactive, problem-solving mindset with the ability to adapt and learn quickly.
If you do not recieve feedback from us within two weeks, please consider your application unsuccessful.
Desired Skills:
- IT
- Windows
- Linux
- Cloud
Desired Work Experience:
- 1 to 2 years Systems / Network Administration
Desired Qualification Level:
- Grade 12 / Matric
About The Employer:
We are a producer and provider of IT solutions aimed at a wide group of business recipients. We supply Internet solutions (cloud computing) based on the latest technologies backed by our long hands-on experience.