Purpose
To manage technical assistance and support on the Organization’s desktop computing environment including hardware, software and infrastructure while ensuring that computing resources are kept up to date and functional in line with the internal service processes and operational framework. This role will require frequent travelling to our site in Carnarvon, Northern Cape.
Key Responsibilities:
- Implementation of efficient Helpdesk function
- Software installation and updates
- Integrated IT Services & Availability
- Security and Protection
Key Requirements:
Qualification:
- BTech in Computer Science / Information Systems / Information Technology or equivalent with 6 years’ plus relevant working experience
- National Diploma in Computer Science / Information Systems / Information Technology or equivalent with 8 years’ plus relevant working experience
Experience:
- BTech in Computer Science / Information Systems / Information Technology or equivalent with 6 years’ plus relevant working experience; or National Diploma in Computer Science / Information Systems / Information Technology or equivalent with 8 years’ plus relevant working experience
- Technical experience thereby able to provide direct IT support when required.
- Experienced in the administration of local area wired and wireless networks.
- Experience with Microsoft Exchange and Microsoft Online services like O365.
- Experience in Cloud products such as Dropbox and Atlassian products or similar.
- Experience with Layer 3 configuration (Cisco Meraki or similar)
- Experience with firewall/VPN support (Cisco Meraki or similar)
- Able and willing to work out of normal working hours on occasion to meet service needs
Knowledge:
- Knowledge and background with IT Service Management disciplines and Frameworks such as ITIL / Cobit and Change Management and Risk management and IT policies (DRP/Security).
- Infrastructure design
- Supply Chain Management
- ICT Capex and OPEX
- Virtualization (Docker, Esxi)
- Kubernetes
- Linux
Desired Skills:
- asset lifecycle management and software asset management